Our Culture: We’re a diverse, tenacious team excited about what we do. We value integrity, innovation, dedication and accountability. We work as a team and evolve together through continuous rapid improvement to make our customers and ourselves successful. We celebrate wins, big and small, and the achievements of all members of the Accra-Fab family.
Job Summary: Join a small team with a manufacturing company that collaborates to continually improve to be world class! In this role you will be responsible for all aspects of customer specific programs by being the primary point of contact between the customer and the company. Oversee all functions related to the successful completion of the program deliverables to the customer. Recognize and ensure that all internal administrative and production related problems are resolved quickly and efficiently.
BS in Program Management; Business; Engineering; or other related field; or equivalent work experience in a manufacturing environment
Ability to read and interpret detailed drawings and specifications
Strong organizational and communication skills
Proficiently skilled in using computer software tools (i.e. Microsoft Office, Database Programs, CAD)
Customer service, engineering, and sheet metal manufacturing related background preferred
Customer Technical Support
Recommend and provide customers with technical assistance concerning customer product “design for manufacturing” in order to improve product related sales and customer satisfaction
Determine customer material requirements and expectations in order to recommend product solutions
Obtain accurate information from internal resources relating to expected customer delivery dates, options and lead times
Monitor scheduled shipment dates to ensure timely delivery and expedite orders as needed
Provide customers with inventory program options
Internal Technical Support
Coordinate and lead ‘Planning for Product Realization” projects
Coordinate material/process procurement needs with Purchasing Department
Review and authorize all print redline changes
Responsible for ensuring accurate and complete CAD files and drawings
Ensure customer tolerance requirements are clear and concise
Give advice on fabrication and assembly plans
Ensure that all necessary information to perform the quotation is present, accurate and delivered to internal quote resources
Prepare customer quotations
Monitor and ensure customer quotations are complete and delivered on time
Highly Effective, Timely and Professional Communication
Expedite customer’s service and product related communications and record, evaluate, and distribute critical information to all levels of the organization as needed.
Contact customers following sales to ensure ongoing customer satisfaction
Act as liaison using effective communication techniques between the customer, engineering, estimating, and production groups
Use concise, professional writing and verbal communication techniques at all times to insure internal and external customer satisfaction
Champion a lean culture by ensuring that all customer complaints are effectively resolved in an expeditious manner using Lean Manufacturing and Problem Solving tools and techniques
Develop long-term relationships with customers through managing and interpreting their requirements
Present a courteous, helpful and professional attitude towards all internal and external customers and suppliers at all times
Prepare charts, graphs, and other aids regarding critical information and trends for presentation to internal and external customers
Improved Processes and Procedures
Follow established best practices and suggest improvements to processes & procedures.
Ensure compliance with and follow documented Quality ISO/AS9100 requirements.
Support and contribute to the Company’s Mission, Vision and Values.
Encourage continuous rapid improvement throughout the organization.
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Employee assistance program
Health savings account
Paid time off
Monday to Friday
Manufacturing: 3 years (Preferred)