Customer Service Engineer

POSITION TITLE: Customer Service Engineer

PRIMARY FUNCTION: Responsible for providing technical support to customers, processing customer purchase orders and quotations, and ensuring that product related information is distributed throughout all levels of the organization to meet or exceed the customer’s expectations.

Output: Sales Orders

Receive and process purchase orders accurately and promptly
Prepare the necessary documentation for the order entry process
Determine customer requirements and expectations in order to recommend specific delivery options and product solutions
Obtain accurate information from internal resources relating to expected customer delivery dates and Lead Times
Enter Sales Orders timely and accurately per standard procedures
Monitor scheduled shipment dates to ensure timely delivery and expedite orders as needed
Setup and maintain customer files
Follow up on information and sales leads

Output: Quotations

Prepare and enter customer quote data
Ensure that all necessary information to perform the quotation is present, accurate and delivered to internal quote resources
Coordinate and lead ‘Planning for Product Realization” projects
Monitor and ensure customer quotations are complete and delivered on time

Output: Highly Effective, Timely and Professional Communication

Expedite customer’s service and product related communications and record, evaluate, and distribute critical information to all levels of the organization as needed.
Contact customers following sales to ensure ongoing customer satisfaction
Act as liaison using effective communication techniques between the customer, engineering, estimating, and production groups
Use concise, professional writing and verbal communication techniques at all times to insure internal and external customer satisfaction

Output: Satisfied Customers

Champion a lean culture by ensuring that all customer complaints are effectively resolved in an expeditious manner using Lean Manufacturing and Problem Solving tools and techniques
Process product Return Authorizations expeditiously
Develop long-term relationships with customers through managing and interpreting their requirements
Recommend and provide customers with technical assistance concerning customer product “design for manufacturing” in order to improve product related sales and customer satisfaction
Present a courteous, helpful and professional attitude towards all internal and external customers and suppliers at all times
Prepare charts, graphs, and other aids regarding critical information and trends for presentation to internal and external customers

Other Activities:

Recognize and ensure that all internal administrative and production related problems are resolved quickly and efficiently
Responsible for following all documented and posted safety procedures and requirements.
Contribute to efficient company operations by performing other related duties as assigned.
Ensure compliance with and follow documented Quality/ISO procedures as well as company and department policies.

JOB QUALIFICATIONS:

BS in Business; Engineering; or other related field; or equivalent work experience in a manufacturing environment
Ability to read and interpret detailed drawings and specifications
Good math skills (including trigonometry)
Proficiently skilled in using computer software tools (i.e. Microsoft Office and Database Programs)
Customer service, engineering, and sheet metal manufacturing related background preferred

PHYSICAL/SENSORY REQUIREMENTS:

Ability to lift up to 40 pounds.
Ability to bend, stoop and lift.

Job Duties:

Other duties as requested

Communication method(s) used:

Email
Phone
In person

Work Remotely:
No

This Job Is Ideal for Someone Who Is:

Dependable — more reliable than spontaneous
Detail-oriented — would rather focus on the details of work than the bigger picture
Innovative — prefers working in unconventional ways or on tasks that require creativity

Job Type: Full-time

Pay: $20.00 – $23.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:

Monday to Friday

Experience:

Manufacturing Technical Support: 2 years (Preferred)

Work Location: One location